Victory for Carol
At Momentum we provide all types of support to service users based on what they need from us. At times this can include providing them with support and advice to challenge decisions made about their housing award.
Carol, a service user at Momentum Galashiels fought her own battle when she was only awarded a bronze award when being re-housed. This low level award prevented the adjustments Carol needed being made to her flat.
Carol continued to struggle in her ground floor flat but through ongoing support from Momentum advisors she got medical evidence from her GP and Occupational Therapist and appealed the decision by writing her own letter.
Through her hard work and determination Carol successfully challenged the result and received a gold star award!
This means now Carol will get the right property for her needs and can start to move forward, Carol would never have had the confidence to do anything like this by herself without the ongoing support from Momentum to help Carol achieve this.